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Return policy
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Return policy

Return policy

5 min.

I. General provisions and definitions

1. This Complaints Procedure has been prepared in accordance with the Civil Code as amended (hereinafter referred to as the “Act”) and applies to consumer goods (hereinafter referred to as the “Goods”) for which the buyer's liability rights for defects (hereinafter referred to as the “Goods”) are exercised during the warranty period. only "Complaints")..

2. "Seller" is the company Svet nápojov s.r.o. with its registered office at Oravická 615, 028 01 Trstená, Slovakia, ID number 48067571, registered at the District Court in Žilina, Slovakia, Section Sro, file number 63568 / L.

3. "Buyer" is:

-consumer (person who buys goods for personal use or for the needs of members of his household)

-physical and / or legal person - an entrepreneur who has entered into a contract with the seller for the purchase of goods.

4. Natural and legal persons - entrepreneurs acknowledge that the conditions of the warranty (especially the warranty period) may be different from the conditions of the consumer guarantee and the relationship between the seller and the buyer - entrepreneur are regulated by the Commercial Code.

II. Warranty conditions

1. If the goods show obvious errors, i. in particular, if the goods are sold to the buyer in a damaged transport packaging, the buyer is entitled not to accept the goods. In such a case, the buyer's right to the provision of proper performance of the seller or to a refund of the purchase price at the choice of the buyer remains.

2. In the event that defects of the goods occur after the takeover of the goods by the buyer during the warranty period, the buyer may file a justified complaint.

3. The length of the warranty period is governed by the valid provisions of the Act, ie it lasts 24 months, with the exceptions stipulated by the Act. The warranty period begins on the day the goods are taken over by the buyer.

4. If the claimed goods are delivered by post or courier, the responsible person takes over the goods, checks the shipment, documentation (invoice, cash register block, packaging), the decisive date for the complaint is the date of receipt from the courier or postal courier. The seller does not accept the goods sent on delivery, we recommend insuring the goods.

5. The buyer is entitled to withdraw from the contract in all cases provided by law. Withdrawal is effective against the seller from the moment when he receives a written statement of the Buyer on withdrawal from the contract. In the event of withdrawal from the contract, the contract is canceled from the beginning and the parties are obliged to return everything they have provided under it.

III. Complaint handling

1. When claiming an order, it is necessary to report the damage (from receipt of the shipment) within 48 hours on working days.

2. Complaints can be made in person at the store (dispensing point), or by post at the branch address.

3. Complaints, including the elimination of the fault, must be handled without undue delay, in justified cases no later than 30 days from the date of the Complaint. After this period, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new product.

4. In a situation where the goods need to be sent to the seller, the buyer shall act in such a way that the goods are packed in suitable packaging that sufficiently protects the goods and meets the requirements for the transport of fragile Goods and marks the shipment with appropriate symbols.

5. If the claimed goods are delivered by post or courier, the responsible person takes over the goods, checks the shipment, documentation (invoice, cash register block, packaging), the decisive date for the complaint is the date of receipt from the courier or postal courier.

6. The responsible person is fully responsible for monitoring the expiration of the period for complaints in accordance with the relevant provisions of Act no. 250/2007 Coll. on consumer protection and the Civil Code and immediate contacting of the customer about the handling of the complaint within the statutory period by e-mail, SMS, resp. recommended letter.

7. After proper handling of the complaint, the service center will invite the buyer by telephone, e-mail or in another manner agreed with the buyer to take over the repaired goods and the complaint protocol, resp. after mutual agreement, the goods together with the complaint protocol will be delivered to the buyer in the form of a registered shipment.

8. The right to claim the warranty expires in case of unprofessional handling of the goods, i. in particular for:

  • Violation of protective seals and stickers, if any.
  • Use of goods in conditions that do not correspond to the parameters specified in the documentation for the forge.
  • Complaints for possible non-delivery of goods due to the courier or damage to the goods caused by the courier service must be made in such cases directly to the courier service employee. The buyer will not accept the damaged goods from the courier and the buyer will mark the damage to the goods in the receipt of the goods.
  • The buyer is responsible for returning the goods.
  • If the defect is not recognized as a defect subject to warranty during the complaint procedure, all costs associated with transport will be borne by the buyer.

IV. Final provisions

1. In the event of any complaint, the buyer informs the seller about the application of the complaint and agrees with him on the most appropriate form of complaint procedure.

2. These Complaints Rules shall enter into force on 01. 01. 2018. Changes to the Complaints Rules are reserved.